Help and FAQ for passion4u
This Help and FAQ for passion4u gives quick and reliable answers about your first steps.
General and getting started
What is passion4u?
passion4u is a community platform for adults aged 18 and older, with a focus on couples and unicorns. Singles are welcome when they respect the couple-first focus. You can discover profiles, build contacts, and find connections from flirting and passion to casual dates.
We are curious and inexperienced: how do we start safely with swinger dating for couples?
Start in small steps: first align your boundaries and expectations as a couple, then create a shared profile and begin with discreet conversations with suitable swinger couples. Our swinger dating for couples page gives clear guidance on pace, safety, and couple communication.
What does couples seeking couples mean, and how do we start respectfully?
Couples seeking couples means you intentionally meet other couples and first align communication, values, and shared expectations. Our dedicated page gives practical guidance for a discreet and safe start.
We live in a border region around Switzerland: is passion4u a good fit for us?
Yes. There is a dedicated overview page for border regions around Switzerland with clear guidance on regions, short travel routes, and a suitable starting point.
Is there a minimum age?
Yes. You must be at least 18 years old to use the platform.
How is age verified during registration?
Minimum age is checked during registration using the date of birth. Before account creation, the age check is run again automatically in the background. If data is implausible, registration is stopped and correction is required; in justified cases, additional age proof may be requested.
Is registration free?
Yes. Registration and getting started are free. Premium is optional and can be activated later in the portal.
Where can we see current prices and optional costs?
On the pricing page, you can see current costs for Premium, crowns packages, and optional add-on modules. Base access remains free.
Can we have multiple accounts?
No. Unauthorized multiple accounts are not allowed. An account may only be used by the persons registered in it; this also applies to couple profiles. Violations can lead to temporary restrictions or suspension.
How does registration work exactly?
Registration runs in several steps: verify your email, choose profile type, enter location and basic data, set a password, and accept the privacy policy and terms of use.
What should we do if the verification code does not arrive?
First check your spam folder. If no email arrived, you can resend the code or correct your email address.
Which password rules apply?
Your password must contain at least 10 characters, including lowercase letters, uppercase letters, and numbers. This helps keep your account secure.
How do we keep our account safe?
Use a strong unique password, never share your credentials, and report suspicious content via the available feedback options.
How can we stay safe while dating?
Align expectations and boundaries early, protect personal data, watch for warning signs, and plan first meetings without time pressure.
How can we recognize a trustworthy profile?
Look for consistent details, respectful replies, and a clear match between what the profile seeks and how the person behaves in chat.
Should we quickly move the conversation outside the platform?
No. Stay in the protected area at first, until trust exists and moving elsewhere makes sense for you.
What should we do if someone does not accept our no?
End the contact, use blocking and reporting features, and do not share any more personal information.
Does the first meeting need to be in public?
A neutral public place is usually the safer choice for a first meeting. You can leave at any time if the situation does not feel right.
What should couples clarify before meeting?
Discuss expectations, boundaries, stop signals, communication during the meeting, and the option to end the meeting together at any time.
When should we report a contact?
Report content or behavior that violates boundaries, applies pressure, involves deception, or breaks the platform rules.
What should we watch out for with romance scams?
Be careful with very fast trust-building, emotional pressure, money requests, or requests for external payments. Do not share sensitive data, do not send money, and report suspicious profiles directly in the portal.
Do we need Premium to get started?
No. Base access is permanently free. Premium unlocks additional features later.
What is included in base access and what is Premium only?
Base access covers onboarding and the most important core features. Premium extends this with additional features and options. You can find the full overview on the Benefits page. In case of serious security or rule violations, account access may be provisionally restricted or suspended even during a paid term.
Is there a referral program?
Yes. Signed-in members can find their personal referral link in the portal, where current conditions and possible bonus credits are shown.
What are Crowns?
Crowns are credits for optional extras in the passion4u ecosystem. They let you unlock additional options and extensions flexibly. You never need Crowns to start or use passion4u. Crowns cannot be paid out as cash.
Is one account suitable for two people?
Yes. One account is intentionally designed for two people.
What does unicorn mean on passion4u?
On passion4u, unicorns are singles who specifically want to meet couples. Transparency and respectful communication are key.
What does couple seeking unicorn mean, and what should we keep in mind?
Couple seeking unicorn means a couple wants to meet a fitting single woman. Clear expectations, honest communication, and a pace that works for everyone are key. Our detail page shows how to approach this respectfully.
Can we complete our profile later?
Yes. You can start with the key details and complete your profile later. For better matching, a more complete profile helps.
Why do we need to verify our email?
Email verification protects your account, reduces abuse, and ensures that important notifications can be delivered to you.
Is our birthdate publicly visible?
No. Your birthdate is not shown publicly. Only your age is visible. As a Premium member, you can hide it in settings.
Are profiles publicly visible?
No. Profiles and contact search are only visible inside the protected portal for signed-in users. Public pages are for onboarding and information.
Does passion4u use tracking or marketing cookies?
We use technically necessary cookies and local storage values for secure operation. Optional external maps are activated only after your consent. We do not set marketing cookies.
How can we request access to or deletion of our data?
You can submit privacy requests via the contact form or by email to the address listed in the privacy policy. This includes, for example, access, correction, or deletion where no legal retention duty applies.
Can we pause or delete our account?
Yes. In account settings, you can manage your account and pause or delete it depending on your needs. If you delete it, your account is deactivated and the profile is hidden in active areas; details about further cleanup are described in the privacy policy. Paid periods are generally not refunded, unless mandatory law or explicitly promised purchase terms provide otherwise.
What happens to our data after account deletion?
When deletion becomes effective, your access is blocked and your profile is hidden in active areas. Messages and other account content are processed or deleted in line with the privacy policy; deleted communication content is permanently removed in periodic technical cleanup runs (currently 60 days), unless legal retention duties or legitimate security interests require otherwise.
Are our photos publicly visible?
No. Photos are not publicly visible on the web. They are only shown inside the portal for signed-in users and can be further restricted by your visibility settings.
How do we report inappropriate behavior and how fast do you respond?
You can report suspicious or inappropriate content directly through the reporting and feedback features in the portal. Reports may be reviewed promptly and handled according to clear rules; for this, authorized staff may access reported profile photos, profile texts, gallery media, and submitted verification photos as part of person verification to the extent required.
How does matching work in general?
Matching is mainly based on your profile details, interests, settings, and activity. The more complete your profile is, the more suitable suggestions become.
Passkey on a new device: what should we do at sign-in?
If your passkey is synced, use the "Sign in with passkey" button. If no matching passkey is offered, sign in on a device that is already configured and register the new device in passkey settings. If you no longer have access to a configured device, start account recovery.
How can we contact support?
Use the contact form on the contact page. In the portal, you can also send categorized feedback with a message.